Thank you for shopping with Anand Traders. We strive to provide high-quality jewellery and ensure complete customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • The product is significantly different from what was ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving the order.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, invoice, and accessories.
2. Non-Returnable Items

Returns or refunds will not be accepted for:

  • Products damaged due to misuse, improper handling, or negligence.
  • Items showing signs of wear or alteration.
  • Products returned without original packaging or invoice.
  • Customized or personalized jewellery.
  • Clearance, sale, or promotional items (unless damaged or defective).
  • Minor variations in color, finish, size, or design caused by photography, lighting, or screen settings.
3. Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during the purchase.
  • Shipping charges (if applicable) are non-refundable unless the return is due to our error.
4. Replacement Policy

We offer a replacement in the following cases:

  • Damaged product received.
  • Incorrect product delivered.
  • Manufacturing defect.

Replacement requests must be submitted within 48 hours of delivery along with clear photos or an unboxing video showing the issue.

5. Return Shipping
  • If the return is due to our mistake (wrong, defective, or damaged product), Anand Traders will bear the return shipping cost.
  • For all other approved returns, customers may be responsible for return shipping charges.
6. Order Cancellation
  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, cancellation requests cannot be accepted.
  • If payment has already been made, eligible refunds for cancelled orders will be processed within 5–7 business days.
7. Refund Timeline
  • Return Request Approval: 1–2 Business Days
  • Product Inspection: 2–3 Business Days
  • Refund Processing: 5–7 Business Days
  • Bank/Credit Card Processing: 3–7 Business Days (depending on your bank)
8. How to Request a Return

To initiate a return or replacement, please contact us with:

  • Order Number
  • Customer Name
  • Reason for Return
  • Photos or an Unboxing Video (if the product is damaged, defective, or incorrect)

Our customer support team will guide you through the return process.

9. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us: anandtraders@gmail.com